About reviews for empire todaytwelve/eight/2017 1013am ticket# one-2924779250 want my revenue refunded back again it is currently 15 times to Christmas my property is wreck and not a soul from empire has referred to as me whatsoever. I have needed to get in touch with them continually to receive answers. I requested that I don't contend with Lisa or Justin, I just want my a refund and Otherwise I will likely be planning to smalls statements court docket and finding a lawyer to have my money back. They set up this on Nov 29th 2017 and I are already contacting every other day without having motion or response from Empire.
The greater I study and take a look at to search out assistance on your site, I discover this is apparently a sample with Empire. The horrific tales I’ve go through are all far too similiar!!
As disappointed as I had been with their 1:45 PM arrival for a early morning appointment, I greeted the installers with kindness and questioned them their names just before introducing my husband and myself.
ten.) Scheduling couldn't explain to me what was getting installed whenever they called the day prior: was it for LVP? Or Sheet Vinyl? Plus they couldn’t give me a time variety of when the installer could well be there
12/six/2017 Wednesday Called customer service back again all over again waiting on supervisor to get on the net Janice transferred me to Lisa below in Philly and now Justin is looking down my paper perform and they're stating the crew on Monday did not submitted the paper get the job done I however want my a refund and I would like this resolved this weekend. Nobody understands that I simply cannot use my kitchen area for cooking as almost everything from my lounge and eating space is in my kitchen area.
At that time, I used to be thoroughly confused and contacted the number 1-866-588-0124 linked to the textual content concept. Immediately after Chatting with that particular person, I used to be given a service ticket number 1-3289601117. In the meantime, about an hour plus a half later, I even now haven't read back from everyone. Each my husband And that i took off do the job today to accommodate the installation. We needed to snooze at my daughter’s house previous night for the reason that for every Empire’s instructions, we broke down the Bed room sets. My home continues to be completely disassembled for this installation. This really is an horrendous inconvenience which I expected could be for sooner or later only. Right after constant calling to Empire, they promised to carry out the installation on Saturday, July seven, 2018. They cancelled once again on Saturday morning just after sending confirmation email messages. They blamed the warehouse without obtainable products this time. To date, immediately after seventy two several hours, Tommy the First sales individual nonetheless hasn't returned our calls or produced any this kind of apology or promise to repair this nightmare!
You will see my reaction beneath yours. I've tried several variants to email the CEO without luck. If you discover a working email for him, remember to share as I intended my response for him.
It absolutely was scheduled for yesterday but Empire known as and stated It might be until eventually today. A single gentleman confirmed up today and experienced some laminate but very little else to do The work. He mentioned the two key bogs weren’t on his perform buy Which there was no way he’d clear away the toilets or maybe the tiles. So I known as once again. I was explained to my get had been cancelled! They blamed the revenue man or woman, who I’ve been in continuous Call. They even took her Fee absent. So now this new installer left without the need of undertaking a detail all over again. Not just am I further than angry but I’m calling the higher business enterprise bureau and am likely to talk to a lawyer about breach of deal. I’ve identified as numerous instances and he customer service claims only the installation department may help me but considering that they’re not answering, she remaining a voicemail. I’m carried out!!
Moreover, we needed to contain the floors looked at that was already laid during the eating room as a result of buckling on account of floors not becoming thoroughly acclimated. Those people floors have been set up 2012 and we continue to have no resolution to that problem. Due to Improper color wood being sent we had an extra 7 working day delay which pushed back again our cabinet put in.
January 29, 2018 at 12:07 pm Good day, I want to talk to a consultant who's got the authority earlier mentioned a customer service rep. We originally scheduled an set up to market our residence but made a decision to put the sale off until May when I termed to reschedule the apt the CSR explained to me he could only e-book out 6 months but then at that point we could then reschedule for my predicted day of April, in addition to advising me to keep my deposit readily available. By no means after did he say he will not be ready to thrust my set up until finally April. He then booked an put in day as significantly out as his plan would let and actually advised me he would handle cancelling and rescheduling it as soon as the apt in Jan comes up.
The carpet nonetheless will not be carried out. The installers arrived out late during the day they were scheduled and arrived with the incorrect carpet and not sufficient of it. We experienced to own extensive conversations with Lots of people from Empire to empire today reviews bbb get the right carpet and Yet another installation date.
They didnt cut the tile streight. Then tryed to vober everything with white quarterround. Tile might be cut so easily to fit tight and streight.
Thank you for making us mindful of this issue. We regret to listen to that there was confusion about your installation day, and we’re sorry to understand that you were being inconvenienced by this make any difference. We’ve Positioned your buy, and we’ll be in touch with you Soon.
(3) the stairwell carpet put in has by now began to come to be un-nailed and corners are starting pop up. This is a very the latest discovery that was discovered by us just yesterday.